Seller Agreement

Seller Agreement

1. PURPOSE OF AGREEMENT

GoMango operates an online marketplace platform under www.GoMango.Shop that enables approved UAE-registered merchants to market, advertise, and sell products to customers through the Platform.

This Agreement sets forth the terms and conditions governing the Merchant's participation, use of the Platform, product listings, logistics, payments, customer service, and related services.

2. MERCHANT ELIGIBILITY

To register and sell through GoMango.Shop, the Merchant must:

  1. Hold a valid UAE trade license.
  2. Legally own or be authorized to sell the listed products.
  3. Operate in compliance with all applicable UAE laws and regulations.
  4. Provide accurate company and product information.
  5. Maintain professional business practices and customer service standards.

GoMango reserves the right to approve or reject any Merchant application at its sole discretion.

3. APPROVED PRODUCT CATEGORIES

  • Bags & Travel
  • Sports & Activewear
  • Abayas & Traditional Wear
  • Watches
  • Perfumes & Incense
  • Fashion & Clothing
  • Accessories
  • Footwear
  • Beauty & Personal Care
  • Electronics & Devices
  • Lifestyle & Home

GoMango reserves the right to add, modify, restrict, or remove categories at any time.

4. PRODUCT APPROVAL POLICY

All products submitted by the Merchant are subject to review and approval by GoMango before publication on the Platform.

GoMango reserves the right to reject, suspend, remove, or disable any product listing that:

  • Includes counterfeit, fake, or imitation products
  • Violates UAE laws or regulations
  • Is considered low quality or unsuitable
  • Misrepresents specifications, quality, or branding
  • Violates intellectual property rights
  • Contains misleading descriptions, content, or imagery
  • Conflicts with GoMango marketplace standards
  • Falls outside approved product categories

Approval of a listing by GoMango does not transfer legal responsibility from the Merchant. The Merchant remains fully responsible for:

  • Product authenticity
  • Product quality
  • Product safety
  • Legal compliance
  • Intellectual property rights
  • Product warranties
  • Customer claims related to products

5. FEES, COMMISSIONS & PAYMENTS

5.1 Subscription Fees

The Merchant shall pay the applicable annual package fee in full before onboarding or activation.

All subscription fees, onboarding fees, operational fees, and service fees are strictly non-refundable once onboarding, account setup, product preparation, photography, content creation, or activation has commenced.

5.2 Sales Commission

GoMango shall charge the Merchant a commission equal to the category % of each completed sale processed through the Platform.

5.3 Deductions

  • Platform commissions
  • Three dirhams per sale for products pickup from your location.
  • Refunds and chargebacks
  • Operational adjustments
  • Penalties or liabilities arising from violations

6. PAYOUTS

Merchant earnings shall be settled and transferred on a weekly basis.

GoMango reserves the right to delay, suspend, freeze, or withhold payouts for up to sixty (60) days in cases involving:

  • Legal investigations
  • Fraud concerns
  • Customer disputes
  • Chargebacks
  • Policy violations
  • Regulatory requirements
  • Suspicious activities

GoMango may request supporting documentation before releasing withheld funds.

7. LOGISTICS & CUSTOMER SERVICE

GoMango shall manage:

  • Order handling
  • Logistics coordination
  • Delivery operations
  • Customer service support
  • Marketplace operational support

The Merchant shall cooperate fully with GoMango regarding order fulfillment, inventory accuracy, customer concerns, and product-related inquiries.

8. RETURNS & REFUNDS

Customers may request returns within seven (7) days from the delivery date, provided that:

  • The product remains unused
  • The product remains undamaged
  • The original packaging is intact
  • The product is returned in original condition

GoMango reserves the right to inspect returned items before approving refunds, exchanges, or compensation.

Products damaged by customers, used improperly, altered, or returned without original packaging may be rejected.

Certain categories may be classified as non-returnable based on hygiene, safety, or operational reasons.

9. MERCHANT RESPONSIBILITIES

  1. Maintain accurate product information and inventory.
  2. Supply authentic and legally compliant products.
  3. Maintain professional standards of quality.
  4. Comply with all UAE laws and regulations.
  5. Respond promptly to GoMango operational requests.
  6. Avoid misleading advertising or false claims.
  7. Respect intellectual property rights.
  8. Maintain required business licenses and approvals.

The Merchant shall be solely responsible for all liabilities arising from products sold through the Platform.

10. INTELLECTUAL PROPERTY

The Merchant retains ownership of its products, trademarks, logos, and brand materials. GoMango retains exclusive ownership of:

  • The GoMango brand
  • www.GoMango.Shop
  • Marketplace systems
  • Platform technology
  • Marketing materials
  • Operational processes
  • Software and content created by GoMango

The Merchant grants GoMango a non-exclusive right to:

  • Use product images
  • Use Merchant logos
  • Edit content and product descriptions
  • Use product content for marketing and advertising purposes
  • Promote products across digital and physical marketing channels

11. SUSPENSION & TERMINATION

GoMango reserves the right to immediately suspend, restrict, remove listings, or terminate Merchant accounts in cases involving:

  • Counterfeit products
  • Fraudulent activities
  • Legal violations
  • Customer abuse
  • Intellectual property infringement
  • Repeated complaints
  • Non-compliance with Platform policies
  • Operational risks

Where applicable, GoMango may provide notice to the Merchant regarding violations or listing removals. Termination of the Agreement shall not remove outstanding financial obligations or liabilities.

12. LIMITATION OF LIABILITY

GoMango shall not be liable for:

  • Indirect or consequential damages
  • Loss of profits
  • Business interruption
  • Product defects
  • Merchant misconduct
  • Third-party service failures
  • Delayed deliveries caused by external circumstances

The Merchant agrees to indemnify and hold harmless GoMango Trading F.Z.C. from claims, losses, damages, liabilities, costs, or legal expenses arising from:

  • Merchant products
  • Customer disputes
  • Legal violations
  • Intellectual property claims
  • Misrepresentation by the Merchant

13. CONFIDENTIALITY

Both Parties agree to maintain confidentiality regarding all non-public business, operational, financial, and customer information obtained during the relationship.

Confidential information may not be disclosed to third parties except where required by law.

14. GOVERNING LAW & JURISDICTION

This Agreement shall be governed and interpreted in accordance with the laws of the United Arab Emirates.

Any disputes arising from this Agreement shall be subject to the exclusive jurisdiction of the courts of Ajman, United Arab Emirates.

15. TERM & RENEWAL

This Agreement shall remain valid for a period of one (1) year from the activation date of the Merchant account.

Renewal shall occur manually upon mutual agreement and payment of the applicable renewal fees.

16. ENTIRE AGREEMENT

This Agreement constitutes the entire understanding between the Parties and supersedes all prior discussions, representations, or agreements.

No amendment shall be valid unless made in writing and approved by both Parties.