Refund policy

At GoMango.Shop, customer satisfaction is our top priority. We aim to provide high-quality products and a smooth shopping experience. If for any reason you are not satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

  • Customers may request a return within 7 days from the date the product is received.

  • To be eligible for a return, the product must be:

    • Unused and not worn

    • Free from any damage, stains, or defects caused after delivery

    • In its original packaging, including all accessories, labels, manuals, and promotional items (if any)

  • Any product that has been used, altered, washed, or damaged after delivery will not be accepted for return.

2. Non-Returnable Items

Unless otherwise stated, the following items are not eligible for return:

  • Products returned after the 7-day return period

  • Items that show signs of use or damage

  • Items not returned in their original condition or packaging

GoMango.Shop reserves the right to refuse any return that does not meet the above conditions.

3. Return Process

  • To initiate a return, customers must contact us first before sending the product back.

  • Please provide your order number, reason for return, and clear photos of the product (if requested).

  • Once your return request is approved, we will provide further instructions on how and where to send the item.

4. Refund Policy

  • After we receive the returned product, it will be inspected by our team.

  • You will be notified via email or WhatsApp regarding the approval or rejection of your refund.

  • If approved, the refund will be processed using the original payment method within a reasonable processing time.

  • Refund processing time may vary depending on your bank or payment provider.

5. Shipping Costs

  • Original shipping charges are non-refundable, unless the return is due to an error on our part (such as receiving the wrong or defective item).

  • Customers are responsible for return shipping costs unless otherwise stated.

6. Contact Information

For return requests, refunds, or any questions regarding this policy, please contact us through:

By purchasing from GoMango.Shop, you agree to the terms stated in this Return & Refund Policy.